Trade Assurance covers every stage of your purchasing journey
We provide buyers with secure ways to pay, protect against unforeseen circumstances and mediate between buyers and suppliers to resolve any issues related to the purchase.
Watch to learn moreWhat is covered
How we protect your purchases on TradeMall
Trade Assurance makes trading easier and safer for both buyers and suppliers. Here is how it works.
Start Trade Assurance order
Reach an order agreement with a supplier on TradeMall.
Pay through TradeMall
Check out with your preferred payment method or bank transfer.
Payment held in escrow
Your payment is held securely and only released after you confirm receipt.
Get money back if needed
If terms are not met, get full or partial compensation from our team.
Secure & diverse payment options
Every payment you make through TradeMall is encrypted, secure and processed in escrow. We support multiple payment methods including credit cards, bank transfers, and more — ensuring you never have to worry about your money.
Money-back policy
Claims are easy to file and money is returned if your order has not been shipped, contains missing items, damaged goods, or other product-related issues. Most refunds are processed within 3–5 business days.
Shipping & logistics services
Protect your order end-to-end with scheduled and real-time delivery tracking and compensation. With TradeMall Logistics you can track your shipment in real time across 78+ countries worldwide.
After-sales protections
Get support at our expense on resolution, maintenance and free replacement services for eligible products. Our 24/7 expert dispute team resolves most cases within 3 business days.
